1. Who operates Cellular Concierge
Cellular Concierge is operated by LTI Group LLC, a Wyoming limited liability company. This Policy applies to the Cellular Concierge iOS and Android apps, cellularconcierge.com, the membership service offered by invitation in the United States, and Canadian launch-candidate inquiries.
LTI Group LLC
32 North Gould Street
Sheridan, WY 82801
2. Adult membership
Cellular Concierge is intended only for adults age 18 or older. It is not directed to children, and we do not knowingly collect personal data from children.
3. Data we process
- Account and authentication data: your name where you provide it, email address, internal user and account identifiers, one-time sign-in records, and active session records.
- Concierge activity: request titles, selected request categories, request details, generated plans or proposals, approval or decline decisions, status events, and other actions you take in the app.
- Messages and safety reports: messages you choose to send when the feature is available and reports you submit about generated content, including the report category, reason, optional details, related identifiers, integrity hashes, and submission time.
- Membership and purchase data: App Store or Google Play monthly-product and transaction identifiers, purchase tokens or protected token fingerprints, subscription state, expiration, and entitlement history. The applicable store processes your payment method; Cellular Concierge does not receive your full payment-card number.
- Support communications: messages and information you choose to include when contacting support.
- Launch-candidate and marketing records: where you choose to join an early-access list, we may store your email, optional phone number, selected market and audience, free-form message, consent text version and integrity hash, consent and withdrawal timestamps, record status, and an opaque withdrawal token. We use these records to administer the requested list, prove and honor consent, prevent duplicate or abusive signups, and process withdrawal.
- Security and service data: timestamps, IP address, user agent, request identifiers, and necessary fraud, security, crash, diagnostic, performance, or audit events. Retained IP-derived data may reveal an approximate city or physical area; the app does not request precise device location.
- Push tokens: a device push token when a signed release uses notifications and you enable them.
4. Data and features outside the v1 scope
The v1 service does not provide Health & Wellness, Bill Negotiation, or Personal Finance Administration features. It does not provide medical, legal, investment, tax, banking, money-transfer, or emergency services. The app does not request access to contacts, precise device location, location permission, photos, camera, microphone, call logs, call audio, or SMS content, and it does not use the Android Advertising ID.
Do not put a street address, password, payment-card or bank details, medical records, government identification number, or other highly sensitive information in a request, message, report, or support email. Cellular Concierge v1 does not need those details.
5. Why we process data
We process data to authenticate members, provide and improve requested app functions, prepare and track concierge work, obtain member approval, administer membership access, respond to support and deletion requests, prevent fraud and abuse, investigate safety reports, and comply with applicable legal obligations.
6. Sharing
LTI Group LLC does not sell Cellular Concierge personal data and does not use it for third-party advertising. Data may be processed by service providers necessary to operate the service, including Railway/PostgreSQL hosting, Hostinger support-mail processing, Apple App Store and Google Play billing, Expo/EAS build services, and operating-system secure credential storage. Resend is not an active Cellular Concierge processor; enabling it for this product would require a new privacy and processor review, under appropriate service-provider terms. Data may also be disclosed when required by law, to protect rights or safety, or as part of a business transaction subject to law.
7. Retention and account deletion
We keep account and concierge data only for as long as needed to provide the service, protect it, resolve disputes, and meet legal obligations. Our ordinary support-assisted deletion target is 30 days, and our backup-aging target is 90 days. You can delete your account in the app under Settings → Delete account. If you cannot sign in, follow the deletion instructions on the Support page.
Account deletion removes the account and its linked request, plan, approval, action, report, entitlement, and active sign-in records. If the same user identity controls another account, that shared identity remains for the other account. Limited pseudonymous billing, fraud-prevention, security, or deletion-audit records may be retained only when needed for those purposes or required by law, potentially for up to seven years where specifically necessary. That longer period is not applied by default to concierge requests, optional messages, routine support content, or ordinary account content. Deleting a Cellular Concierge account does not cancel an App Store or Google Play subscription; subscription cancellation is a separate action in the applicable store.
Withdrawing marketing consent stops future promotional messages but does not by itself erase the minimum consent and withdrawal record needed to demonstrate that the request was honored. Early-access messages and optional profile fields follow the same necessity-based retention standard above and may be deleted on a verified request, subject to narrow legal, security, and consent-proof needs.
8. Cross-border processing
Cellular Concierge is operated from the United States. The service providers listed above may process information in the United States or another country where they operate. Information processed outside your province or country may be subject to the laws and lawful-access requirements of that jurisdiction. We evaluate service-provider access and use contractual and technical safeguards appropriate to the information.
9. Security
App traffic uses HTTPS. Session credentials are stored using the operating system's secure credential storage. We use access controls, server-side authorization, and technical safeguards designed to protect personal data. No system is completely secure.
10. Your choices and rights
You may request access, correction, export, restriction, or deletion where applicable law provides those rights. Canadian members may also ask how their information is used, challenge its accuracy, or make a privacy complaint. Contact us from the email address on the account so we can verify the request. You may manage or cancel a subscription in the store where it was purchased.
11. Contact
The person responsible for protection of personal information is the Privacy Officer, LTI Group LLC. Privacy, access, correction, complaint, support, and deletion questions should be sent to support@cellularconcierge.com.
Last updated: 2026-09-02 (R18).