Official support
Cellular Concierge support
Contact LTI Group LLC for help with Cellular Concierge.
Contact support
Email support@cellularconcierge.com.
Do not email passwords, payment-card or bank details, medical records, government ID numbers, or other highly sensitive information.
Mobile-app help
- Sign-in codes are sent to the email address on the member account.
- Membership access is verified by the server; the app does not unlock itself.
- Paid memberships are monthly only and are managed in the App Store or Google Play where purchased. Deleting a Cellular Concierge account does not cancel the store subscription.
Delete your account and data
- Open the Cellular Concierge app and sign in.
- Open Settings and select Delete account.
- Review the warning and confirm the deletion.
If you cannot sign in, email support@cellularconcierge.com from the address on the account and ask for account deletion. Support will verify the request before processing it. You do not need to reinstall the app.
Deletion removes the Cellular Concierge account and data linked to it, including requests, plans, approvals or declines, status actions, safety reports, entitlement state, and active sign-in records. If the same user identity controls another account, that shared identity remains for the other account.
Limited pseudonymous billing, fraud-prevention, security, dispute, or deletion-audit records may be retained when needed for those purposes or required by law. Ordinary support-assisted deletion is targeted within 30 days and backups are targeted to age out within 90 days. Deleting the account does not cancel an App Store or Google Play subscription. Cancel the subscription separately in the store where it was purchased.
Policies and v1 boundaries
Read the Privacy Policy and Terms of Service. Privacy questions and requests may also be sent to the support email above.
Cellular Concierge v1 is for adults age 18 or older. It does not provide Health & Wellness, Bill Negotiation, Personal Finance Administration, medical, legal, investment, tax, banking, money-transfer, or emergency services. Do not send a street address, password, payment-card or bank details, medical records, or government ID numbers in the app or by email.
Not for emergencies.
Cellular Concierge is not an emergency or professional-advice service. Call 911 or your local emergency number for an emergency.