Setup help

How to activate your AI receptionist

Cellular Concierge answers every call forwarded to your CFP number, identifies the caller, captures their reason, and only rings you through for the calls you actually want. It is an answering and screening service that runs in the cloud, not a device-level or carrier-level call blocker.

1. What we assigned you

After your subscription becomes active we assign you a private AI receptionist phone number. You’ll see it in your dashboard and in the “Your AI receptionist is ready for activation” email we sent you. Customers never share assigned numbers.

2. ALL-CALL forwarding (the default)

Cellular Concierge is designed as an AI Phone Concierge | Receptionist. The recommended — and default — setting is all-call forwarding, which sends every inbound call on your phone to the AI receptionist first. The AI screens, identifies, and decides; you only get rung through for what matters.

The dashboard and activation email show carrier-specific dial codes. The universal code *72 followed by your assigned AI receptionist number works on most US carriers; the exact form for Verizon, AT&T, T-Mobile, or your specific line is listed in your dashboard.

To cancel forwarding at any time, dial *73 (universal) or your carrier’s cancel sequence. Your phone goes back to ringing directly.

3. Test setup (15-minute window)

Once you’ve set up forwarding, open the dashboard and click Test setup. We open a 15-minute verification window. Call your own phone from a different line — the AI receptionist should answer, identify the caller, and the dashboard will flip to Active automatically once the call is matched to your account.

We will not mark your account Active until a real inbound call is verified. Clicking the button alone never grants Active status. If the window expires, you can retry from the dashboard.

4. Direct Connect / VIP bypass (planned)

Once you’re Active you can mark specific phone numbers (spouse, doctor’s office, kid’s school) as Direct Connect contacts. When live direct-ring routing is available — via the CFP mobile app or a separate non-forwarding direct-ring destination — Direct Connect numbers will skip the AI receptionist screen and ring you through immediately. In today’s build every call still goes through Amy for screening and message-taking; the marker lets Amy identify trusted callers and capture their reason and priority so you can decide the callback quickly.

6. Troubleshooting — test call didn’t verify

If you placed a test call inside the 15-minute window but the dashboard didn’t flip to Active, run through these checks in order before retrying:

1. Did the forwarding code take? Dial your own number from a different phone. If your line rings instead of going to the AI receptionist, forwarding didn’t engage. Re-dial the carrier’s forwarding code (the exact form is on your dashboard).
2. Did the AI answer? If you heard the Cellular Concierge greeting but the dashboard didn’t flip, the call may have arrived from a number that doesn’t match your account. Try the test again from the cell line you have on file (the same number you entered during activation).
3. Did the window expire? The 15-minute window closes automatically. Open your dashboard and click Retry test; we open a fresh window. You don’t need to redo forwarding.
4. Is your subscription active? Active status is gated on a paid subscription. Open the Billing page; if your plan shows anything other than active or trialing, fix that first — the verification path checks billing.
5. Still stuck? Call our setup line and tell the AI setup assistant “my test call didn’t verify”; it can pull your account state and walk you through the next step.

7. Troubleshooting — SMS didn’t arrive

If a signup-link, login-link, or notification text didn’t reach you within a couple of minutes:

1. Check spam/blocked filters. Some carriers (especially T-Mobile) silently filter short-link texts from new senders. Open your phone’s Messages app, search “Cellular Concierge” or “cellularconcierge.com”, and check spam/blocked/junk folders.
2. Confirm the number we have. Open your dashboard and check the cell number on file. A single wrong digit means the SMS went to someone else.
3. Reply START. If you previously replied STOP to a Cellular Concierge text (or even to a different sender on the same short-code), your carrier may be holding texts. Reply START to the number the text came from and try again.
4. Try the dashboard instead. Every action available by SMS is also available directly in the dashboard. Log in with your email magic-link and proceed from there.
5. Still missing? Email support@cellularconcierge.com with your phone number and the approximate time you expected the text. We can look up the carrier-side delivery state and tell you exactly what happened.

8. Setup support

Three ways to get help if forwarding doesn’t work or the test call doesn’t verify:

• Email support@cellularconcierge.com with a screenshot of your dashboard status if something looks wrong.
• Open your dashboard — the activation card shows your current step, the carrier-specific forwarding code, and a Retry test button when a previous test window has expired.

Last updated: 2026-06-13 · Cellular Concierge is a product of LTI Group LLC.