Help & support
How can we help?
Cellular Concierge answers every call forwarded to your CFP number, identifies the caller, and only rings you through for the calls you actually want. It is an AI phone concierge — an answering and screening service, not a call blocker. If something isn’t behaving the way you expect, start here.
Fastest ways to get help
Official Cellular Concierge support channels
We respond within one business day. If a URL is not under cellularconcierge.com, it is not us. Verify the official site.
Setup & troubleshooting
Forwarding, test calls, dashboard. Open the setup guide.
Billing & refunds
Subscription, dispute, cancellation. Billing terms.
Language & accessibility
Support in English, Spanish, Chinese, Tagalog, Vietnamese. Accessibility help.
Phone & email
Setup
Activate your AI receptionist
Forwarding instructions, what your assigned AI receptionist number does, and how the 15-minute test window works.
Open →Troubleshoot
Test call didn't verify
Common reasons a test call doesn't flip the dashboard to Active, and how to retry without resetting your forwarding.
Open →Troubleshoot
SMS didn't arrive
If the signup or login text never reached you, here are the carrier filters and account checks to run first.
Open →FAQ
Plans, privacy, and how the assistant answers
High-intent answers about screening, pricing, what the assistant will and will not do, and 911 limitations.
Open →Contact
Talk to a human (or our setup AI)
Three ways to reach support: phone, email, or a written ticket. We answer business-day messages within one business day.
Open →Send a request
Tell us what’s happening
We’ll review your request and follow up. We don’t promise a specific response time, but we read every request. If your issue is time-sensitive please also call the support line below.
Direct contact
- Email: support@cellularconcierge.com
- Written ticket: Contact form
Not for emergencies
Do not use your Assigned AI Receptionist Number or this help page in a medical, legal, financial, or life-threatening emergency. In a life-threatening emergency, hang up and dial 911 (or your local emergency number).
Last updated: 2026-06-13 · Cellular Concierge is a product of LTI Group LLC.